> ## Documentation Index > Fetch the complete documentation index at: https://help.convella.com/llms.txt > Use this file to discover all available pages before exploring further. # Plans and billing Manage your website's Convella plan, monitor usage, and buy extra article credits. Open [Settings → Billing → Plan](https://convella.com/site?publicationSettings=plan), or select **Plan & billing** from your profile menu. Billing is managed by the website owner. ## Plans Convella offers **Starter**, **Creator**, and **Business** plans. Each website has its own subscription, allowances, and extra credits. | Plan | Articles from videos per month | Team seats, including the owner | | - | - | - | | Starter | 10 | 1 | | Creator | 30 | 3 | | Business | 100 | 15 | Member capacity and monthly email allowances depend on your plan and audience tier. Creator and Business also include paid memberships and the option to remove Convella's footer badge. Click **Manage plan** to compare the available plans and prices, switch between monthly and annual billing, or cancel. Your plan is highlighted with a **Current plan** badge in the comparison. Its **Current plan** button is disabled unless you have a scheduled change to undo; select the other billing interval to switch between monthly and yearly billing. Audience-tier increases are handled automatically as described below; there is no separate **Change member tier** action. Member tiers are separate from the membership prices you charge your readers. ### Changing plans After purchasing a plan through **Upgrade now**, returning from checkout closes the pricing dialog and shows an upgrade confirmation with your plan name when available and a reminder of where to manage billing. Click **Continue** to return to your work. If your plan is still updating, its features and allowances refresh automatically. Changes generally take effect immediately, with a prorated credit or charge. A lower-priced plan on the same billing interval, or a switch from annual to monthly billing, is scheduled for the end of your current billing period. Review the price and timing in the confirmation dialog. If you have a scheduled change, choose **Keep current plan** to cancel it. ## Free trial Your **14-day free trial** lets you create and customize your website. Choose a paid plan when you're ready to launch. > [!NOTE] > > If your trial ends without a paid plan, your website and content are saved. Choose a plan to restore access and continue working. ## Usage Open [Settings → Billing → Usage](https://convella.com/site?publicationSettings=usage) to see: * **Articles from videos** — Manual and automatic conversions share the same monthly allowance. Each video you convert counts as one article. * **Emails sent** — One email to one recipient counts as one send, including test emails. Sending an article to 100 recipients uses 100 sends. * **Website members** — Your current free and paid members. This count doesn't reset monthly. Article and email allowances reset monthly, even with annual billing. Check the reset dates shown beside each allowance. New videos take priority for automatic conversions. With [existing-video automation](https://help.convella.com/automations/how-automations-work.md#existing-videos) enabled, Convella uses your remaining allowance to convert existing videos at the end of the monthly cycle. > [!NOTE] > > Manual conversions use your monthly allowance first, then extra credits. [Articles you write yourself](https://help.convella.com/articles/written-articles.md) are unlimited and use no credits. ![Usage panel showing usage for articles from videos, emails sent, and website members](https://mintcdn.com/convella/pBat-kSuSzw_lXD9/images/account-and-billing/usage.jpg?fit=max\&auto=format\&n=pBat-kSuSzw_lXD9\&q=85\&s=fa2cfeb1b928f3ccec5d6d18933089bd) *Example data; limits depend on your plan.* ### Member limits and automatic upgrades A warning appears in the app when you reach **80%** of your member limit. For Creator and Business tiers with a larger tier available, Convella also emails the owner at **90%**, then automatically upgrades to the next applicable audience tier when the limit is reached. The billing interval stays the same, prorated charges apply, and the owner receives an upgrade email. Starter stops at **1,000 members** and requires you to choose Creator or Business to grow further. At the largest available tier, contact support. New members can't join while the website is at its limit and no higher tier has taken effect. ### Email limits Usage shows a warning at **80%** of your email allowance. If a newsletter would exceed your remaining allowance, it isn't sent. Wait for the reset or change to a plan with a suitable allowance; publishing to your website remains available. Email usage doesn't automatically upgrade your plan. ## Extra article credits One extra credit converts one video. For example, if you select five videos and your monthly allowance covers three of them, you’ll use two extra credits. **1. Open Video credits** Go to [Settings → Billing → Video credits](https://convella.com/site?publicationSettings=credits) and click **Buy more**. **2. Choose a credit pack** Select **10, 25, 50, or 100 credits** at **\$1 per credit**, click **Continue**, and complete payment. Extra credits belong to the selected website and **never expire**. Automations use only your monthly allowance. Video conversions support videos up to **3 hours** long. ## Payment details and invoices Under **Plan**, click **Manage billing** to update your payment method, view invoices, and manage billing details. ## Cancel your subscription Open **Manage plan**, click the red **Cancel subscription** button at the bottom left beside the billing links, and confirm. Your plan remains active until the end date shown and won't renew. You can choose **Keep current plan** before that date to undo the cancellation. > [!NOTE] > > When the plan ends, paid features and public website access end. Your content is preserved. Cancellation also removes any scheduled plan change. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.