> ## Documentation Index
> Fetch the complete documentation index at: https://help.convella.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing members

View and manage the people who subscribe to your website, including free and paid members.

Open [Members](https://convella.com/members) in your Convella dashboard to get started.

## View and manage members

The Members dashboard shows your members, membership statuses, and whether they're subscribed to newsletters. Search by email address or filter by membership status.

Click a member to open their profile:

* **Name and email** — Update their contact information, then click **Save**.
* **Newsletters** — When newsletters are enabled, turn individual subscriptions on or off. These changes save automatically.
* **Subscriptions** — View their plan, paid access status, and renewal or access end date, or grant complimentary access.

To delete a member, open their profile's **•••** menu and select **Delete member**. If they have a Stripe subscription, you'll need to cancel it in Stripe first.

## Add members

**1. Add a member**

From **Members**, click **Add member**.

**2. Enter their details**

Enter their name and email address, then click **Add member** to open their profile.

> [!NOTE]
>
> Manually added and imported members are subscribed to your existing newsletters. You can adjust their newsletter subscriptions from their profiles.

## Import members

Bring an existing audience to Convella using a CSV file.

**1. Prepare your file**

Export your subscribers from your current platform. In **Members**, open the **•••** menu and select **Import members**. Download the sample CSV to check the format.

Your file needs an `email` column. You can also include `name` and `created_at` columns.

**2. Upload and import**

Click **Select a CSV file**, choose your file, and review the number of members detected. Click **Import** to confirm, and keep the dialog open until the import finishes.

> [!NOTE]
>
> Importing members does not transfer paid subscriptions from another platform.

![Import members dialog with the sample CSV download and Select a CSV file button](https://mintcdn.com/convella/pBat-kSuSzw_lXD9/images/memberships/import-members.jpg?fit=max\&auto=format\&n=pBat-kSuSzw_lXD9\&q=85\&s=0d6bf40bfd3ef52ea66ce7adca4bf489)

## Complimentary subscriptions

Give a member access to paid content without collecting payment details. This requires a Creator or Business plan and an active [membership plan](https://help.convella.com/memberships/membership-setup.md#paid-memberships).

Open the member's profile and click **Add complimentary subscription** under **Subscriptions**. Choose a plan and duration—**1 week**, **1 month**, **6 months**, **1 year**, or **Forever**—then click **Save**.

You can return to **Change complimentary subscription** or **Remove access** at any time. If the member already has a Stripe subscription, cancel it in Stripe before granting complimentary access.


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