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View and manage the people who subscribe to your website, including free and paid members. Open Members in your Convella dashboard to get started.

View and manage members

The Members dashboard shows your members, membership statuses, and whether they’re subscribed to newsletters. Search by email address or filter by membership status. Click a member to open their profile:
  • Name and email — Update their contact information, then click Save.
  • Newsletters — When newsletters are enabled, turn individual subscriptions on or off. These changes save automatically.
  • Subscriptions — View their plan, paid access status, and renewal or access end date, or grant complimentary access.
To delete a member, open their profile’s ••• menu and select Delete member. If they have a Stripe subscription, you’ll need to cancel it in Stripe first.

Add members

1

Add a member

From Members, click Add member.
2

Enter their details

Enter their name and email address, then click Add member to open their profile.
Manually added and imported members are subscribed to your existing newsletters. You can adjust their newsletter subscriptions from their profiles.

Import members

Bring an existing audience to Convella using a CSV file.
1

Prepare your file

Export your subscribers from your current platform. In Members, open the ••• menu and select Import members. Download the sample CSV to check the format.Your file needs an email column. You can also include name and created_at columns.
2

Upload and import

Click Select a CSV file, choose your file, and review the number of members detected. Click Import to confirm, and keep the dialog open until the import finishes.
Importing members does not transfer paid subscriptions from another platform.
Import members dialog with the sample CSV download and Select a CSV file button

Complimentary subscriptions

Give a member access to paid content without collecting payment details. This requires a Creator or Business plan and an active membership plan. Open the member’s profile and click Add complimentary subscription under Subscriptions. Choose a plan and duration—1 week, 1 month, 6 months, 1 year, or Forever—then click Save. You can return to Change complimentary subscription or Remove access at any time. If the member already has a Stripe subscription, cancel it in Stripe before granting complimentary access.